Learn the Secrets of IT Help Desk Productivity and User Perception

Does your IT help desk have the structures in place to deliver reliable, responsive, and cost-effective services to your internal customers? Join Forrester Research and Citrix Online to learn how to evaluate your IT operations and become a best practices organization in supporting your business. At this event you will learn: - Five aspects of operations you should evaluate—and best practices you should adopt. - How to improve internal customer satisfaction levels and overall IT perception. - How to exceed a technology user’s expectations while reduce call-handling times by integrating Citrix® GoToAssist® remote-support technology into your help desk environment.